How do I return an item?
Return Policy
Damaged / Defective Merchandise Damaged or defective items will be replaced at no cost to you. Photos are now required on ALL damaged or defective claims.
If an item shows up damaged you must notify us within 72 hours (3 days) of receipt of your shipment. Email returns@lighttrends.com or Fax (800) 361-9122 include order number, product number and the nature of the problem. Replacement parts will be sent when applicable otherwise a replacement will be sent at no cost to you. Return labels will be sent to return the defective merchandise. Merchandise Return Return requests to Email returns@lighttrends.com or Fax (800) 361-9122 include order number, product number and the nature of the problem.
Return request must be requested within 30 days of receipt. Freight Damage Claims must be made within 72 hours.
Items that are not returnable include some high-end ceiling fans, Waterford & Schonbek crystal chandeliers, Robert Abbey Lighting, some over size chandeliers please inquire. Customize items are not returnable. Made to order fixtures (or customized) are not returnable including but not limited to Brass Traditions, Fourteenth Colony, Genie House, Hubbardton Forge, Lt. Moses Willard, Meta Light, Meyda Tiffany, Northeast Lantern and Norwell. Restocking fee on returnable items is 20%. Plus return shipping. We can you provide you with a discount coupon code to help offset the restocking fee on a replacement order made within 15 days of return request. Please note large fixtures are very expensive to ship and you will be responsible for all shipping charges.
When you contact us please describe the reason for the return.
You will receive a return authorization number from us which depending upon the manufacturer can take 1 day to 2 days. You cannot return the item without this number. Returns sent without a return authorization: no credit will given, products will not be return or delivery refused.
You must ship the item back in the original packaging and box that is was sent to you in and it must be insured. You are responsible for the item being returned to be in new resalable condition.
Items must never have been installed. If there are any signs of installation no credit will be given and items will not be returned.
You can contact us by email returns@lighttrends.com or by fax (800) 361-9122 No Cancellation Fees*
You
may cancel your anytime without cancellation fees as long as it has not
shipped. If you an item is back-ordered we generally notify you the
next business day. *Expect products that are custom made or made to
order fixtures which cancellation fees will only be charged if the
respective manufacture is in final stage fabrication. Made to order manufactures include Brass Traditions, Fourteenth Colony , Genie House, Hubbardton Forge, Lt. Moses Willard, Meta Light, Meyda Tiffany, Northeast Lantern and Norwell.
If an item is received defective we can only replace the item or send parts. Replacements or replacement parts are shipped ground only. We are not responsible additional fees you may incure from your installer.
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