How do I return an item?
Return Policy
Damaged / Defective Merchandise
If an item shows up damaged you must notify us within 72 hours (3 days) of receipt of your shipment. Email customerservice@lighttrends.com or Fax: (800) 361-9122 or by Phone Fax: (800) 284-6097 x-204 include order number, product number and the nature of the problem. Replacement parts will be sent when applicable otherwise a replacement will be sent at no cost to you. Return labels will be sent to return the defective merchandise.
Merchandise Return Return requests Email customerservice@lighttrends.com or Fax: (800) 361-9122 or by Phone Fax: (800) 284-6097 x-204 include order number, product number and the nature of the problem.
Clearance items are not returnable.
Return request must be requested within 30 days of receipt. Freight Damage Claims must be made within 72 hours.
Returnable items are subject to a restock fee of 25% and return shipping. Cost of Shipping: You are responsible for the return shipping cost.
Customized fixtures are not returnable.
Please note large fixtures are very expensive to ship and you will be responsible for all shipping charges.
When you contact us please describe the reason for the return.
You will receive a return authorization number from us which depending upon the manufacturer can take up to 10 days. You cannot return the item without this number. Returns sent without a return authorization: no credit will given, products will not be return or delivery refused.
You must ship the item back in the original packaging and box that is was sent to you in and it must be insured. You are responsible for the item being returned to be in new resalable condition.
Items must never have been installed. If there are any signs of installation no credit will be given and items will not be returned.
You can contact us by Email customerservice@lighttrends.com or Fax: (800) 361-9122 or by Phone Fax: (800) 284-6097 x-204 include order number No Cancellation Fees* You
may cancel your anytime without cancellation fees as long as it has not
shipped.
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